Client
Vancouver International Airport (YVR) — major international airport seeking a rapid way to help arriving passengers reconnect with family waiting pre-security.
Industry
Airports · Digital Signage · Passenger Experience
Engagement
Design and deploy a web-based passenger communication tool that publishes to pre-security digital signage.
Timeline
Target < 1 month · Delivered in ~2 weeks
The Challenge
- ❌ After a high-profile incident, families could not easily reconnect with arriving passengers.
- ❌ Smartphones and consumer messaging apps were not yet commonplace.
- ❌ No quick channel to broadcast passenger/flight info to waiting areas pre-security.
What We Delivered
Experience & Workflow
- ✅ Simple web interface for agents to enter passenger name + flight info.
- ✅ Real-time publish to pre-security signage to guide families to meeting points.
- ✅ Clear, legible on-screen design for fast comprehension in busy areas.
- ✅ Operable by existing teams with minimal training.
Operations
- ✅ Deployed on existing YVR infrastructure to reduce rollout risk.
- ✅ Lightweight data model for quick input and instant updates.
- ✅ Documented flow so customer service could own the process.
Tech Snapshot
- ASP (Active Server Pages) for the web input UI
- SQL Server for passenger/flight entries
- Omnivex Display 3 powering the signage network
- Existing YVR signage stack scaled for real-time updates
Results
Speed
Under two weeks from concept to live deployment.
Impact
Immediate visibility in waiting areas; families reconnected quickly and safely.
Trust
Demonstrated human-centered use of digital signage during a sensitive time.
The project became an early reference for practical, people-first signage at scale and informed future communication tools.
“Pravesh’s innovative solution, delivered in record time, made a meaningful difference at the airport. By enabling loved ones to reconnect more easily in the meet-and-greet area, he helped reduce passenger anxiety and restored confidence during a challenging moment. His work was a true highlight for our operations.”
— Former VP of Operations, Vancouver Airport Authority (YVR)
Disclaimer: References to past employers, clients, and organizations are included to highlight professional experience. They are for informational purposes only and do not constitute affiliation, partnership, or endorsement of AIplify Solutions.